Privacy Policy

Effective Date: 02/01/2026

Peña Family Care Services LLC respects the privacy of visitors to our website and the individuals and families who contact us for information or services. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website and related communications.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit an intake form, request information, or communicate with us electronically. This may include names, phone numbers, email addresses, physical addresses, and general information related to care needs.

We may also collect limited non-personal information automatically when you visit our website, such as browser type, device information, IP address, and pages visited. This information is used solely to improve website performance and user experience.

How We Use Information

Information collected is used only for legitimate business purposes, including responding to inquiries, evaluating service requests, communicating with clients or responsible parties, scheduling services, maintaining internal records, and complying with applicable legal or regulatory requirements.

We do not sell, rent, or trade personal information to third parties.

Non-Medical Services Notice

Peña Family Care Services LLC provides private-pay, non-medical home care services only. Information collected is not used to provide medical advice, diagnosis, or treatment and does not establish a medical provider-patient relationship.

Information Sharing

Personal information may be shared only as necessary to provide requested services, comply with legal obligations, or protect the rights, property, or safety of our clients, staff, or business. We do not share information with unrelated third parties for marketing or promotional purposes.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Access to information is limited to individuals who require it to perform legitimate business functions.

While we take privacy and security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

HIPAA Clarification

Peña Family Care Services LLC is a private-pay, non-medical home care provider and is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). However, we handle personal information with discretion and care consistent with privacy best practices.

Cookies and Tracking Technologies

Our website may use basic cookies or similar technologies to support functionality and analytics. These technologies do not collect sensitive personal information and may be disabled through your browser settings.

Third-Party Links

Our website may contain links to external websites or resources. Peña Family Care Services LLC is not responsible for the privacy practices or content of third-party sites. We encourage visitors to review the privacy policies of any external sites they visit.

Children’s Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in business practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us directly.

Peña Family Care Services LLC